It was a very high drama day at work. Patients, families, fighting between patients and their families. Not good. By the end of the day, I felt like I needed a drink!
I don't like yelling or angry voices. And I can't stand meanness- although I have never figured out how to deal with it, whether it is expressed towards me or someone else. I stay calm, I say reasonable things, and I come away feeling like I was walked all over.
Assertiveness is something I am still learning. And with some people you have to be more assertive than with others!